Consulting Room Magazine

Medical Assistant and Aesthetic Skin Therapist, Birmingham

Salary: On Application

Date Posted: 13 August 2019

Job Type: Full Time

Qualifications: NVQ Level 3 or Equivalent in Beauty Therapy (Spa Therapy, Health and Social Care or hold a Diplma as a Dental Assistant or Health Professional)

Job Role

Cosmetics Clinic are looking for a Medical Assistant & Aesthetic Skin Therapist

Essential Criteria:

• The candidate must be qualified to NVQ Level 3 in either Beauty Therapy, Spa Therapy, Health and Social Care or hold a Diploma as a Dental Assistant or Health Professional.


Medical Duties: 

• Supporting and assisting the doctor when requested and where appropriate with patients and acting as chaperone in the clinical space
• Ensuring medical equipment is organised and ready for the doctor to use
• Liaising with patients, ensuring they feel welcome and comfortable both on the phone and in person and acting as an ambassador for both the doctor and CC at all times
• Ascertaining basic initial patient information, carrying out initial face scans, implementing the CC Glow Programme and providing the doctor with relevant information


Administrative Duties:

• Meeting and greeting clients and making drinks when requested for clients and staff, ensuring client appointments for follow up and giving appropriate information sheets and appointment cards
• Showing clients from one space to another in the clinic, as required
• Day to day organisational and administrative duties including data entry and maintenance of the CRM system
• Maintaining the neatness and tidiness of the medical space, office and waiting area, ensuring they are kept to a professional standard at all times
• Calling patients, confirming appointments and discussing treatments where appropriate including clients that have expressed an interest and may eventually become a patient
• Contacting active leads via marketing campaigns and informing them of offers and promotions
• Cross selling and upselling across platforms at all times
• Utilise extensive office administration skills to automate and automatically perform routine tasks
• Filing/ scanning/ photocopying where appropriate
• Attending meetings where appropriate
• Ensuring clients have relevant information; responding to enquiries about products and services quickly and efficiently
• Maintaining client relationships ensuring customer satisfaction at all times
• Representing the Brand and being Brand Ambassador at all times


Therapist Duties: 

• Obagi/ ZO Representative
• HydraFacial Representative
• Delivering the following treatments: HydraFacial, Peels
• Responsible for all therapist related stock/ ordering/ monitoring and maintenance
• Ensuring quality assurance and care for the therapist treatments, providing a patient centred approach throughout


Additional Requirements and Duties:

• Time management skills that allow you to manage your own diary effectively
• Self-motivated and results-orientated team player that can exceed goals and revenue expectations, with the ability to work on own initiative
• Flexible and able to quickly adapt to new situations
• Demonstrates an entrepreneurial attitude, enthusiasm, results based focus and a willingness to drive the company forward
• A willingness to adapt working hours and locations depending on requirements
• Opening and closing premises when required to do so



To apply for this role, please use the form on the right of this page.


We look forward to hearing from you!